FAQ's

Frequently Asked Questions (FAQ)

Welcome to The Edge Mart! Below you'll find answers to some of the most common questions about shopping with us. If you don’t find what you’re looking for, feel free to reach out — we’re here to help.

Q. Is ordering online secure?

A. Absolutely. All orders placed on The Edge Mart are processed through secure, encrypted payment gateways. We use industry-standard security protocols to ensure your personal and payment information stays protected.

📧 Have concerns? Reach out at: theedgecomputers99@gmail.com

Q. How do I place an order?

A. Just follow these simple steps:

  1. Browse and select the product(s) you want.

  2. Click “Add to Cart.”

  3. Once ready, go to the Cart page and click “Proceed to Checkout.”

  4. Enter your billing and shipping details.

  5. Choose your preferred payment method.

  6. Click “Place Order.”

  7. You’ll receive a confirmation email or message with your order details.

Q. Can I cancel my order?

A. Yes, but only before your order has been shipped. You can cancel by:

  • Logging into your account and managing your order

  • Contacting us via WhatsApp or email

  • Responding during the final confirmation (if applicable)

Once shipped, orders cannot be cancelled.

Q. What is your return policy?

A. We accept returns for damaged, defective, or incorrect items reported within 24 hours of delivery. For full details, please refer to our Return & Refund Policy.

Q. How are refunds handled?

A. Refunds are issued via your original payment method or store credit after we receive and inspect the returned item. See our Refund Policy for complete terms.

Q. How much is shipping?

A. Shipping costs are automatically calculated at checkout based on your delivery country and package weight.

  • We occasionally offer free worldwide shipping on selected items or promotions.

Q. Which courier services do you use?

A. We work with trusted international logistics providers such as DHL, FedEx, Aramex, and others, depending on the destination and product.

Q. How long does delivery take?

A. Estimated delivery times:

  • 🌍 International Orders: 5–12 business days (varies by location)

Note: Delivery times may vary due to customs processing or courier delays.

Q. What if a product is out of stock?

A. If an item is unavailable:

  • Contact us via WhatsApp or email

  • We’ll assist with a pre-order, suggest alternatives, or notify you once it's back in stock

Q. Do you offer Cash on Delivery (COD)?

A. COD is currently not available for international orders. All payments must be made securely at checkout via credit/debit card, PayPal, or bank transfer (where supported).

Q. Need more help?

We're here for you! Contact our support team:

📞 WhatsApp: +971563952693
📧 Email: theedgecomputers99@gmail.com
🌐 Website: https://theedgemart.com