Shipping Policy

At The Edge Mart, we are committed to delivering your orders quickly, safely, and reliably — no matter where you are in the world. This Shipping Policy explains our global delivery process, estimated timelines, fees, and support information.

1. Shipping Coverage

We proudly ship worldwide to most international destinations.

🌍 We deliver to:

• North America, Europe, Asia, Africa, Australia

• All major cities and countries where international courier services are available

If you're unsure whether we ship to your location, feel free to contact us before placing your order.

2. Estimated Delivery Time

We aim to deliver your order as quickly as possible. Shipping times may vary based on location and courier service availability.

• International Orders:
  ✈️ Estimated delivery: 5–12 business days

Note: Delivery timeframes may vary due to customs clearance, remote locations, or courier delays.

3. Shipping Fees

• Worldwide Shipping Charges:
  💰 Shipping fees are calculated automatically at checkout based on your delivery location and order weight/size.

• Free Shipping Offers:
  We may offer free shipping promotions on selected products or order amounts. Keep an eye out for active deals on our homepage.

4. Order Processing

🕒 Orders are processed within 24–48 hours (excluding weekends and public holidays).

Once your order is shipped, you will receive a notification with tracking details (if available), sent via WhatsApp, SMS, or email.

5. Payment & COD Availability

💳 All major online payments are accepted through secure third-party gateways.

🚫 Cash on Delivery (COD) is not available for international orders due to courier restrictions. All orders must be prepaid at checkout.

6. Shipping Delays or Issues

While we strive for on-time delivery, delays may occasionally happen due to:

• Weather disruptions

• Customs inspections

• Incomplete address or contact information

• High shipping volumes or courier backlogs

If your order is delayed or you face an issue, contact our support team anytime:

📞 WhatsApp: +971563952693
📧 Email: theedgecomputers99@gmail.com

7. Wrong or Damaged Item

If you receive an incorrect or damaged product, notify us within 24 hours of delivery. We will arrange for a replacement, exchange, or refund as per our Return & Refund Policy.

📷 Please provide clear photos of the item and packaging to help us resolve the issue quickly.

8. Tracking Orders

📦 Tracking details (when available) will be shared with you after the order is dispatched. You can track your shipment via the courier’s website or app.

Note: Some products shipped directly from global suppliers may have limited or delayed tracking updates.

9. Need Help?

For any shipping-related questions, assistance, or urgent support, please contact us:

📞 WhatsApp: +971563952693
📧 Email: theedgecomputers99@gmail.com
🌐 Website: https://theedgemart.com