Refund Policy

Return & Refund Policy

At The Edge Mart, customer satisfaction is our top priority. We take great care to ensure every product is delivered accurately and in excellent condition. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return or exchange if:

  • You received a damaged, defective, or incorrect item

  • The product is unused, unopened, and in its original packaging

  • You notify us within 24 hours of receiving your order

❌ Returns are not accepted for:

  • Change of mind (e.g. no longer wanting the item)

  • Delivery delays caused by customs or couriers

  • Items that have been used, damaged after delivery, or are missing original packaging

2. Return Process

To request a return:

  1. Contact us via WhatsApp at +971563952693 or email at theedgecomputers99@gmail.com within 24 hours of delivery.

  2. Provide your order number, a brief explanation, and photos or videos of the issue.

  3. Once approved, we’ll guide you through the return process or arrange pickup (if applicable).

⚠️ Unauthorized returns will not be accepted. Please wait for return approval before sending any item back.

3. Refund Policy

Once we receive and inspect the returned item:

  • Refunds are processed within 5–10 business days

  • Refunds will be issued to your original payment method or as store credit

  • For Cash on Delivery (COD) orders, refunds are made via bank transfer or store credit — not in cash

4. Non-Returnable Items

The following products are non-returnable:

  • Personal care items (e.g. grooming tools, hygiene products)

  • Electronics with opened packaging or broken seals

  • Customized or special-order items

  • Items marked as final sale or discounted

5. Order Cancellations

  • Orders can be cancelled within 1 hour of placement, provided they haven't been processed or shipped.

  • Once shipped, the order cannot be cancelled.

6. Return Shipping Costs

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping costs.

  • For any other reason (e.g. change of mind), you will be responsible for return shipping.

7. Contact Us

If you need help with returns, refunds, or exchanges, reach out to us directly:

📞 WhatsApp: +971563952693
📧 Email: theedgecomputers99@gmail.com
🌐 Website: https://theedgemart.com